Frequently Asked Questions
Everything you need to know about shopping with Lotto Sport Bangladesh.
What are the shipping charges for orders within Bangladesh?
We offer a flat shipping rate of BDT 60 within Dhaka city and BDT 120 for deliveries outside Dhaka. Free shipping is available on orders above BDT 5,000.
How can I track my Lotto Sport order?
Once your order is dispatched, you will receive an SMS with a tracking number and a link to our courier partner's website to monitor your delivery status.
What is your return and exchange policy?
You can exchange any unused item in its original packaging within 7 days of purchase. Please ensure the tags are intact and you have the original invoice.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Bangladesh. You can also pay securely using bKash, Nagad, or any major credit/debit card.
Are the products on the website authentic Lotto gear?
Absolutely. Lotto Sport Bangladesh is the official licensed retailer, ensuring that 100% of our footwear, apparel, and accessories are authentic and meet global quality standards.
How do I find the right size for footwear?
We provide a comprehensive size guide on every product page. We recommend measuring your foot in centimeters and comparing it to our chart for the best fit.